Privacy
How we handle your information
Information you provide
When you request a quote or booking, we collect the contact and property details you submit so Green Captains Australia can review the work, contact you and manage the enquiry. Photos are optional and should only show areas relevant to the requested work.
How it is used
We use your information to respond to enquiries, prepare quotes, arrange services and keep necessary business records. We do not sell your personal information.
Job photos
Uploaded photos are processed to remove embedded metadata, reduce their size and link them privately to your quote or booking. They are not published or used for marketing without separate permission. Please avoid including faces, number plates, documents or other private information. Unsubmitted uploads are automatically treated as temporary; you can ask us to delete submitted photos using the contact details below.
Service providers
Website hosting, database, storage and email providers may process information on our behalf to operate these services. Access is limited to what is needed to provide the service.
Website measurement
Optional Microsoft Clarity recordings
With your separate permission, we use Microsoft Clarity on selected public marketing and blog pages to understand clicks, scrolling and website usability through masked session recordings, heatmaps and behavioral metrics. Clarity sends interaction, device and browser data to Microsoft and may use cookies and similar technologies. Microsoft may process this data outside Australia and use it for its own purposes, including improving products and advertising, as described in the Microsoft Privacy Statement. We do not deliberately record account, payment, enquiry-form or other private pages, or send form contents or named user identifiers. Masking does not make all technical data anonymous. Recordings stay off until you explicitly allow them; allowing Google Analytics alone does not allow recordings. Reject recordings or withdraw permission at any time using Analytics preferences. Withdrawal stops new recording; it does not erase data already sent.
If you accept optional website analytics, Google Analytics records page visits, time actively spent on pages and article sections, article scrolling, and selected actions such as call-link clicks, quote or booking progress and visits to our ServiceSeeking profile. Article identifiers help us understand which practical guides lead to enquiries. A call-link click does not tell us whether a call connected; a saved enquiry is not a confirmed job or payment.
We do not send names, email addresses, phone numbers, property addresses, form text, booking times or submission references in these events. Google may process analytics data outside Australia. You can accept or reject analytics and change your choice with the Analytics preferences control. Global Privacy Control and Do Not Track signals are respected by this measurement. Rejecting analytics does not prevent you from using the website or submitting an enquiry.
Access or correction
To ask about, correct or request deletion of information you have submitted, email greencaptains@outlook.com.au or call 0490 087 506.
Last updated: 21 October 2026.